Privacy Policy

Privacy Policy

This Privacy Policy explains how Luvana (“we,” “our,” or “the Site”) collects, uses, and protects your Personal Information when you visit or make purchases from our website.

Contact Us

For any questions about this policy, requests regarding your Personal Information, or complaints about our practices, please contact us at support@theluvana.com.

Collecting Personal Information

We collect Personal Information to provide our services, process your orders, and enhance your shopping experience. "Personal Information" refers to data that can identify you as an individual. Here's what we collect:

1. Device Information

  • Purpose: To ensure the Site functions properly and improve your browsing experience.
  • Source: Automatically collected through cookies, log files, web beacons, and pixels.
  • Shared With: Shopify and other vendors as necessary.
  • Details: Includes IP address, browser version, time zone, cookies, viewed pages, and interactions.

2. Order Information

  • Purpose: To process and ship your orders, manage payments, and provide updates.
  • Source: Provided directly by you.
  • Shared With: Shopify, payment processors, and shipping partners.
  • Details: Includes your name, billing and shipping address, payment details, email, and phone number.

3. Customer Support Information

  • Purpose: To resolve inquiries and provide assistance.
  • Source: Information you provide.
  • Shared With: Customer support service providers.
  • Details: Varies based on your support needs.

Minors

The Site is not intended for individuals under the age of 16. If you believe your child has provided Personal Information, please contact us to request its removal.

Sharing Personal Information

We share your Personal Information with trusted third-party providers to deliver our services:

  1. Shopify: Hosts our online store. Learn more about Shopify’s privacy practices here.
  2. Other Vendors: Includes payment gateways, shipping partners, and advertising platforms.
  3. Compliance: Shared as required by law or to protect our rights.

Behavioral Advertising

We may use your Personal Information for targeted advertisements and marketing:

  • Google Analytics: Tracks your use of our Site. Learn more here and opt out here.
  • Advertising Partners: We may share data with platforms to provide relevant ads. You can opt out of targeted advertising here or here.

Using Personal Information

We use your information for the following purposes:

  • Fulfilling and managing orders
  • Processing payments
  • Providing shipping updates
  • Sending promotional offers

Retention Policy

We retain your Personal Information as long as necessary to provide our services unless you request deletion. To delete your data, contact us at support@theluvana.com.

Your Rights

For EEA Residents (GDPR):

You have the right to:

  • Access your data
  • Correct or update your data
  • Request deletion
  • Transfer your data to another service provider

For California Residents (CCPA):

You have the right to:

  • Access your data
  • Request deletion
  • Opt out of the sale of Personal Information

To exercise your rights, email us at support@theluvana.com.

Automatic Decision-Making

We do not use fully automated decision-making processes with significant effects. Shopify may use limited automation to prevent fraud.

Selling Personal Information

We do not sell Personal Information as defined by the California Consumer Privacy Act (CCPA).

For any further questions or assistance, please reach out to us at support@theluvana.com.